A basic refund policy for custom freelance web design and related digital services.
PixelForge requires a $100 upfront project deposit to reserve project time. This deposit is credited toward the first two hours of work at the standard $50/hour rate. Once work has begun, the deposit is non-refundable if the client cancels, pauses indefinitely, or otherwise chooses not to continue the project.
If a client cancels before any project work has begun, PixelForge may review the deposit for a possible refund. Once planning, setup, design, research, communication, or other project work has started, the $100 deposit is applied to the first two hours and is non-refundable.
Once design, development, setup, research, mockups, revisions, or other project work has started, refunds are not provided for completed work or time already invested. Any work completed beyond the two hours covered by the deposit remains billable at the agreed project rate.
Completed digital design work, website files, layouts, configurations, and other digital deliverables are not returnable in the same manner as physical goods.
Domain registrations, hosting fees, platform subscriptions, premium plugins, apps, themes, payment processor fees, and other third-party charges are subject to the refund policies of those providers and are not controlled by PixelForge.
If you have a concern about a project or payment, please contact PixelForge promptly so the issue can be reviewed and a reasonable resolution can be discussed.